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What are the Minimum Technical System
Requirements for running the courses?
Will the courses run on an Apple Mac?
How do I take a course?
How do I exit my course correctly?
I've lost my password. How do I retrieve
it?
The courses will not launch
Pages aren't loading correctly?
I'm trying to review the course, but
part of the screen is missing or I have to scroll on most pages. How can
I prevent this?
When I next login into my course, does
it take me to the last page accessed?
What can I do to improve my scores?
Will my scores update on the course menu
after I have exited my course?
Do the courses conform to any syllabus
or certification?
I'd like to report an error in one of
the courses. Who should I contact?
What
are the minimum technical system requirements for running the courses?
- "I've got a PC, will the courses work on it?"
Answer:
The minimum requirements are a P500+
Processor PC with 128MB RAM. 800 x 600 is recommended. Windows 2000, 2003,
and
XP. Internet Explorer 5.5 or higher required. Minimum Connection Speed:
56K; broadband (256 kbps or higher) connection
recommended. Sound card, with speaker or headphones is recommended, but
not required to play the courses. Macromedia Flash Player 8.0. Windows
Media Player 9.0 or higher.
(Note: We do not recommend or support installation
of the Yahoo and Google toolbars).
JavaScript, DHTML, and cookies must be enabled.
Note: Because Mindleaders launches in a pop-up window, pop-up blocking
software must be disabled. If you have a firewall or
cookie management software, please allow www.mindleaders.com as a trusted
site.
IMPORTANT: Netscape, Firefox and AOL browsers
are not supported.
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Will
the courses run on an Apple Mac?
Answer:
Apple Mac isn't supported.
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How do I take a course?
Answer:
To take a course, please make sure you
are using a Windows PC connected to the Internet running Microsoft Internet
Explorer 5.0 or higher, and that you have a unique ECDL for you
ID and Password.
Go to http://www.ecdlforyou.com
and enter your User ID and Password and click 'Sign-On'.
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How do I exit my course
correctly?
Answer:
When you have finished your session, please follow the simple steps below:
- Please click on the 'Exit' button located on the
bottom navigation bar in your course.
- A screen will appear saying 'Thank you for taking
this course' Click the X button to close it.
- The Welcome screen behind will automatically close.
Note: If you exit your course incorrectly your scores
and bookmaking will not be recorded.
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I've lost my password.
How do I retrieve it?
Answer:
If you lose your password, click
onto the 'Forgotten Details?' link at the top of the page, or email us
on: support@ecdlforyou.com.
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The
courses will not launch
- "I click to launch the course and a welcome
screen appears but nothing else happens. What do I do?"
Answer:
It is very likely you have a Pop-up Blocker installed on your
computer.
If you experience further difficulties, please email us at: support@ecdlforyou.com.
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Pages
aren't loading correctly
- "Some of the pages don't appear correctly,
for example 'Page cannot be displayed'. Is there anything I can do to
resolve this?"
Answer:
You might have to clear your cache in Internet Explorer. Cache/temporary
web pages are stored in your PC. These are used to load web pages instead,
as it is quicker.
In Internet explorer please go to: 'Tools', 'Internet
Options'.
1) Click on 'Clear History' and press 'Yes',
and click on 'Delete Cookies'.
2) Click on 'Delete Files' and tick 'Delete
Temporary Internet Files', then click 'OK'.
3) Click 'Apply' then 'OK'.
4) Please exit all Internet Explorer windows.
Go to: www.ecdlforyou.com
and try again. If the problem persists, please do not hesitate to contact
us on 01746 766860, or email us on: support@ecdlforyou.com.
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I'm trying to review the course, but part of the screen
is missing or I have to scroll on most pages. How can I prevent this?
Answer:
Please change your screen resolution by going to 'Start', 'Control
Panel', go to 'Display', 'Settings'. Please select 800 x 600, if possible.
You can also turn off the browser toolbars to provide more viewing space.
If you use a 640 x 480 screen resolution, you will need to scroll on some
pages.
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When I next login into my course, does it take me to
the last page accessed?
Answer:
The courses automatically bookmark to the last page accessed.
This happens when you click the 'Exit' button in the bottom toolbar. The
next time you access that course you will be taken to the bookmarked location.
This works no matter where you access your courses.
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What can I do to improve
my scores?
Answer:
Once you have completed a unit, please go back and re-answer
every question in that unit. If you answer more questions correctly, an
improved score for that unit will be recorded.
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Will my scores update
on the course menu after I have exited my course?
Answer:
You will need to log out and log back in again to allow your
scores to be updated.
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Do the courses conform
to any syllabus or certification?
Answer:
Yes. ECDL for you offers quality training on applicable
courses, which conform to the certification syllabus.
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I'd like to report an error in one of the courses.
Who should I contact?
Answer:
Please contact our Technical Support staff at: support@ecdlforyou.com
or call us on 0870 479 0750. We are open between 9am - 5:00pm Monday -
Friday.
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